Refund Policy

Refund Policy for Shopify Website Design Services

1. Overview: We are committed to providing high-quality design and development services for your Shopify store. However, we understand that sometimes things may not go as planned. Please review our refund policy to understand the terms under which a refund may be issued.

2. No Refund Policy for Completed Work: Once the Shopify website design is completed and approved by the client, no refunds will be issued for the completed work. Website ownership will only be transferred upon receiving written approval from the client.

3. Cancellation Prior to Work Commencement: If you wish to cancel the project please notify us in writing within 48 hours of your payment for a full refund.

4. Refunds Due to Technical Issues: If your Shopify store is not functioning as expected due to technical issues on our end, we will work to resolve the problem at no additional cost. A refund will only be issued if we are unable to resolve the issue within a reasonable time frame. 

5. Custom Features and Third-Party Apps: Any custom features, third-party apps, or add-ons purchased on your behalf are non-refundable once they have been integrated into your Shopify store.

6. Dispute Resolution: Your satisfaction is important to us. If there is an issue regarding the services provided, we encourage communication and resolution before seeking a refund. We will work with you to resolve any issues you may have with the design.

7. Rush My Order: If a client purchases our “Rush My Order” service for web design, we guarantee completion within the advertised timeframe. If we fail to meet this deadline, the client will receive a full refund.

8. How to Request a Refund: To request a refund, please contact our customer service team via email at glitzymothercupper@gmail.com with a detailed explanation of your concern. Refund requests will be reviewed within 7 business days.